Crystal Widjaja

Activating Growth through Data-Driven Insights from Retention Funnels

Executive-in-Residence
Crystal Widjaja
EP
272
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The full list

Episode
Company
Role
Duration
72
Panos Siozos
How crossing the chasm into the late majority impacts churn and how to avoid it
Panos Siozos
CEO & Co-Founder
36:47
71
John Henwood
How productboard increased retention by scaling a handheld onboarding experience
John Henwood
Director of Customer Success
36:34
70
Ryan Bonnici
How G2 structures its marketing team to accelerate growth and increase retention
Ryan Bonnici
CMO
46:48
69
Samuel Hulick
How to improve user retention with a killer onboarding plan
Samuel Hulick
Founder
38:38
68
Sjoerd Handgraaf
How to increase retention in a two-sided Marketplace Business
Sjoerd Handgraaf
CMO
40:38
67
Mark Roberge
How to drive revenue growth through customer retention
Mark Roberge
Managing Director
39:19
66
Georgiana Laudi
How to use Jobs To Be Done to create a laser-sharp SaaS growth Strategy
Georgiana Laudi
Co-founder
40:32
65
Rahul Vohra
How Superhuman avoids churn by systematically increasing product-market fit.
Rahul Vohra
Founder & CEO
42:41
64
Amaan Nathoo
How Later combine customer success and product-led growth to increase customer retention
Amaan Nathoo
Head of Customer Success
40:16
63
Jay Nathan & Jeff Breunsbach
How to set up Customer Success for churn shattering results
Jay Nathan & Jeff Breunsbach
Managing Partners
47:34
62
Bryant Chou
Why churn and retention have taken the backseat at Webflow.
Bryant Chou
Co-founder, CTO & Head of Growth
36:45
61
Robbie Kellman Baxter
How to cement trust with new customers in times of a crisis and uncertainty
Robbie Kellman Baxter
Author of The Membership Economy and The Forever Transaction
37:45
60
Alex Atkins
Why CXL’s Head of Growth focuses on retention to drive growth.
Alex Atkins
Head of Growth
43:34
59
Lauren Culbertson
How to align feedback to understand your ideal customer profile and tackle churn
Lauren Culbertson
CEO & Founder
49:10
58
Yahav Hartman
How to use paid advertising to increase customer retention
Yahav Hartman
CEO & Founder
39:29
57
J.R. Farr
How to fight churn by automating your customer retention flow
J.R. Farr
CEO & Founder
28:20
56
Matt Barnett
How to use hyper-personalized videos to retain customers and reduce churn
Matt Barnett
Papa Bear
35:13
55
Brian Balfour
How to improve user activation by establishing the right product habits
Brian Balfour
CEO & Founder
36:51
54
James Mulvany
How to resurrect churning customers in a non-pushy way
James Mulvany
CEO & Founder
28:42
53
Emmanuel Straschnov
Why Bubble’s greatest success can lead to churn and how they’re tackling it
Emmanuel Straschnov
CO-CEO & Founder
35:37
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