Crystal Widjaja

Activating Growth through Data-Driven Insights from Retention Funnels

Executive-in-Residence
Crystal Widjaja
EP
272
Explore

The full list

Episode
Company
Role
Duration
112
Louis Grenier
How to Stand the F*ck Out with Louis Grenier.
Louis Grenier
Founder
39:10
111
Nick Fogle
How Wavve optimized their offboarding flow for retention, and productized their process to help other companies reduce churn.
Nick Fogle
Co-founder
28:38
110
Tadas Labudis
Why you should rethink churn exit surveys and what to do instead.
Tadas Labudis
CEO
32:46
109
Julien Codorniou
How Workplace from Facebook scaled to over 5 million users with near-zero customer churn.
Julien Codorniou
VP
40:17
108
Chris Hicken
How to crush churn before it even starts with user testing.
Chris Hicken
CEO
49:08
107
Ashvin Vaidyanathan
How Gainsight’s Customer Success and Product teams work together towards a common north star metric.
Ashvin Vaidyanathan
Author and CCO
39:08
106
Rav Dhaliwal
The evolution of Customer Success and what CS teams are still getting wrong in 2021
Rav Dhaliwal
Investor and Venture Partner
45:18
105
Francis X. Suarez
City as a Service (CaaS): How the best cities retain their citizens.
Francis X. Suarez
Mayor
18:42
104
Erica Ayotte
How Privy doubled down on a cross functional CS team, and what this means for retention.
Erica Ayotte
VP of Customer Success
31:45
103
Brian LaFaille
Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.
Brian LaFaille
Global Head, Customer Success Strategic Programs
31:27
102
Harrison Rose
Crush churn by defining your product category and taking ownership.
Harrison Rose
Co-founder & Chief Customer Officer
32:52
101
Mike Sasaki & Tyler Ramsey
How to strategically plan and successfully execute a user onboarding revamp.
Mike Sasaki & Tyler Ramsey
VP of Customer Success & Senior Customer Success Manager
35:41
100
Ziv Peled
How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process.
Ziv Peled
Chief Customer Officer
40:34
99
Emily González-Cebrián
How Froged retains customers by scaling a personal and human onboarding experience.
Emily González-Cebrián
CEO & Co-Founder
26:37
98
David Sakamoto
Why customer success should be the orchestrators of your customer experience across the board.
David Sakamoto
VP of Customer Success
36:14
97
Mariah Hay
How Help Scout uses Support-Driven Growth to increase retention.
Mariah Hay
VP of Product
35:56
96
Derek Steer
How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition
Derek Steer
Co-Founder and CEO
43:18
95
Shanta Bodhan
Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn.
Shanta Bodhan
Director of Customer Success
41:52
94
Dan Burcaw
Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them.
Dan Burcaw
Co-Founder and CEO
37:20
93
Sydney Strader
How InVision’s hyper-growth masked churn and retention rates and what was the turning point.
Sydney Strader
Head of Customer Success
43:34
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