Ruslan Nazarenko

Boosting Marketplace Retention Through Engagement and Quality Management at Scale AI

Head of Growth
Ruslan Nazarenko
EP
270
Explore

The full list

Episode
Company
Role
Duration
110
Tadas Labudis
Why you should rethink churn exit surveys and what to do instead.
Tadas Labudis
CEO
32:46
109
Julien Codorniou
How Workplace from Facebook scaled to over 5 million users with near-zero customer churn.
Julien Codorniou
VP
40:17
108
Chris Hicken
How to crush churn before it even starts with user testing.
Chris Hicken
CEO
49:08
107
Ashvin Vaidyanathan
How Gainsight’s Customer Success and Product teams work together towards a common north star metric.
Ashvin Vaidyanathan
Author and CCO
39:08
106
Rav Dhaliwal
The evolution of Customer Success and what CS teams are still getting wrong in 2021
Rav Dhaliwal
Investor and Venture Partner
45:18
105
Francis X. Suarez
City as a Service (CaaS): How the best cities retain their citizens.
Francis X. Suarez
Mayor
18:42
104
Erica Ayotte
How Privy doubled down on a cross functional CS team, and what this means for retention.
Erica Ayotte
VP of Customer Success
31:45
103
Brian LaFaille
Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.
Brian LaFaille
Global Head, Customer Success Strategic Programs
31:27
102
Harrison Rose
Crush churn by defining your product category and taking ownership.
Harrison Rose
Co-founder & Chief Customer Officer
32:52
101
Mike Sasaki & Tyler Ramsey
How to strategically plan and successfully execute a user onboarding revamp.
Mike Sasaki & Tyler Ramsey
VP of Customer Success & Senior Customer Success Manager
35:41
100
Ziv Peled
How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process.
Ziv Peled
Chief Customer Officer
40:34
99
Emily González-Cebrián
How Froged retains customers by scaling a personal and human onboarding experience.
Emily González-Cebrián
CEO & Co-Founder
26:37
98
David Sakamoto
Why customer success should be the orchestrators of your customer experience across the board.
David Sakamoto
VP of Customer Success
36:14
97
Mariah Hay
How Help Scout uses Support-Driven Growth to increase retention.
Mariah Hay
VP of Product
35:56
96
Derek Steer
How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition
Derek Steer
Co-Founder and CEO
43:18
95
Shanta Bodhan
Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn.
Shanta Bodhan
Director of Customer Success
41:52
94
Dan Burcaw
Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them.
Dan Burcaw
Co-Founder and CEO
37:20
93
Sydney Strader
How InVision’s hyper-growth masked churn and retention rates and what was the turning point.
Sydney Strader
Head of Customer Success
43:34
92
Javier Suarez
How TravelPerk reduced churn by building features that create superpowers for their users.
Javier Suarez
Co-Founder
33:41
91
Kristi Faltorusso
Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone.
Kristi Faltorusso
VP of Customer Success
47:02
Word

It's what you heard