Boosting Marketplace Retention Through Engagement and Quality Management at Scale AI

Head of Growth

Ruslan Nazarenko

EP

270

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The full list

Episode

Company

Role

Duration

How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

Chief Customer Officer

How TravelPerk’s CFO prioritizes churn reduction to drive growth

Chief Financial Officer

How churn can be masked during rapid growth and how to identify it

Arundhati Balachandran

How Chargebee’s Customer Success team increases expansion revenue with data

Arundhati Balachandran

Director of Customer Success

Yuval Keshtcher

How UX writing can be a game-changer in fighting churn

Yuval Keshtcher

How Wistia’s creative brand voice helps them retain their customers

Challenges tackling SMB churn and how to overcome them

How to create a stickier product with the right partnerships

How to combat involuntary churn with a human-first approach

Why fighting churn starts with finding the right metrics

Chief Data Scientist

Retention is the key to successful marketing: why marketers should pay more attention to churn

How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community

Why customer retention is a key metric for seed-stage investments

Customer retention starts with copywriting: how to attract the right customers with your copy

You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention

How Baremetrics collects HONEST feedback from churning customers

How a customer-centric email strategy can help you fix churn

How to build a product with customer retention at the core

How to build, scale, and engage a user community to prevent churn and increase retention

How specialization within customer success will improve your retention

Global Head, Customer Success Strategic Programs

Word

It's what you heard

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jurgenstrauss

Great Insights into Customer Care

Andrew has wonderful guests on his show, sharing their experience and insights into how to minimize Churn, by really taking care of your customers. He explores the topic from various aspects, the data, the soft-skills and the strategies underpinning a culture of customer care. Keep up the good work and thanks for sharing this podcast, Andrew.

Ruslan Nazarenko

Boosting Marketplace Retention Through Engagement and Quality Management at Scale AI

Ruslan Nazarenko