Crystal Widjaja

Activating Growth through Data-Driven Insights from Retention Funnels

Executive-in-Residence
Crystal Widjaja
EP
272
Explore

The full list

Episode
Company
Role
Duration
232
Elliot Kohtz
Transforming CS to Drive Sales and Secure Retention in an Economic Downturn
Elliot Kohtz
VP of Customer Success
32:55
231
Sofia Quintero
Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit
Sofia Quintero
CEO & Co-Founder
49:49
230
Kristi Faltorusso
A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation
Kristi Faltorusso
Chief Customer Officer
45:01
229
Jim Schattin
Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx
Jim Schattin
Chief Customer Officer
41:18
228
Kristen Berman
Driving Engagement: Behavioral Science Insights from Credit Karma and Google
Kristen Berman
CEO & Co-Founder
46:48
227
Mark Ross-Smith
Soaring High in Customer Loyalty: Lessons from the Airline Industry
Mark Ross-Smith
CEO & Founder
32:29
226
Aishwarya Goel
The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless
Aishwarya Goel
Co-Founder & CEO
31:06
225
Shilpi Narang
Hypercare: Bolt's Secret to Seamless Customer Onboarding
Shilpi Narang
Chief Customer Officer
34:03
224
Dennis Mortensen
Bottoms-Up vs Top-Down: The SaaS Model Showdown
Dennis Mortensen
CEO & Founder
40:33
223
Steve Cornwell
Next-Gen Customer Success: Digital Education as a Key Strategy
Steve Cornwell
SVP of Strategy for Customer Education
28:24
222
Dror Avieli
Redefining Engagement: The Web 3.0 Approach to Customer Success
Dror Avieli
Managing Director & VP Customer Success
37:22
221
Tatyana Mamut
Product + Success: The Winning Duo for Customer Success
Tatyana Mamut
Investor & Advisor
43:12
220
Ravi Mehta
Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta
Ravi Mehta
CEO & Co-Founder
39:32
219
Chris Regester
Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes
Chris Regester
Chief Customer Officer
40:09
218
Becca Weiss
Flatfile's Strategic Shift from PLG to Sales-Led and Back
Becca Weiss
VP of Customer Success & Support
36:12
217
Matt Bilotti
Maximizing Shots on Goal: The Key to Growth and Retention
Matt Bilotti
Product Lead
38:15
216
Daphne Costa Lopes
Leveraging the Jobs to be Done Framework for Customer Success
Daphne Costa Lopes
Head of Customer Success
36:07
215
Jamie Davidson
Redefining Customer Success Without Direct Engagement
Jamie Davidson
CEO & Co-Founder
41:19
214
Jonathan Riftin
Measurable Advocacy Strategies: Elevating Customer Success Manager Performance
Jonathan Riftin
Director of Customer Success
30:51
213
Meg Gowell
Unlocking the Secrets of Acquiring Your Ideal Customers
Meg Gowell
Director of Growth Marketing
39:21
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