Crystal Widjaja

Activating Growth through Data-Driven Insights from Retention Funnels

Executive-in-Residence
Crystal Widjaja
EP
272
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The full list

Episode
Company
Role
Duration
32
Emily Lonetto
How to build, scale, and engage a user community to prevent churn and increase retention
Emily Lonetto
Head of Growth
44:58
31
Brian LaFaille
How specialization within customer success will improve your retention
Brian LaFaille
Global Head, Customer Success Strategic Programs
43:22
30
Ryan Singer
How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
Ryan Singer
Head of Strategy
48:21
29
Nick Franklin
Why retention is your #1 weapon to drive expansion revenue and how to track it
Nick Franklin
CEO and Founder
45:43
28
Omid Razavi
Preventing churn by building out a product success team
Omid Razavi
Global Head of Product Success
35:59
27
Jenny Campbell
3 crucial customer health metrics you should monitor to prevent churn
Jenny Campbell
VP of Customer Experience
49:34
26
Yu-Kai Chou
Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention
Yu-Kai Chou
Founder
46:29
25
Vinay Bhagat
How to increase customer retention by adapting to the modern buyer’s journey
Vinay Bhagat
CEO & Founder
47:08
24
Guillaume Cabane
4 simple churn crushing tactics to unlock hyper-growth for your startup
Guillaume Cabane
Growth Advisor
46:52
23
Eleanor Dorfman
Faster is not always better: How Segment improved retention by adding friction to their onboarding process
Eleanor Dorfman
Head of Commercial Expansion
43:21
22
Michael Redbord
How HubSpot turns customers into marketers by creating a customer-driven culture
Michael Redbord
General Manager, Service Hub
47:00
21
Jinny Oh
How product strategy and UX design impact churn
Jinny Oh
CEO & Founder
45:05
20
John Gleeson
How KeepTruckin keeps a near-perfect customer retention rate
John Gleeson
Head of Customer Success - USMB, MM, ENT
44:58
19
Wes Bush
Product-led growth, a buzz word or just good business?
Wes Bush
Author
46:13
18
Tina Todorovic
How this early-stage startup used instructional videos to curb churn
Tina Todorovic
Co-Founder
39:21
17
Stephen Levin
Why churn cannot be measured with a single metric
Stephen Levin
Business Operations
45:17
16
David Skok
Why churn is a critical metric for investors to understand in startups
David Skok
Investor
45:17
15
April Dunford
How to develop a retention building product positioning
April Dunford
Author
45:25
14
Dennis Kayser
How Forecast uses predictive modelling to combat churn
Dennis Kayser
CEO & Founder
39:54
13
Andrus Purde
How user acquisition impacts churn and how to measure it effectively
Andrus Purde
CEO & Founder
38:25
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